Legal
Cookie policy
Last updated: 7 July 2026 · Version 1.1
What are cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
How we use cookies
CareCompliant uses cookies to improve your experience on our website. We use the following types of cookies:
Essential cookies
These cookies are necessary for the website to function properly. They enable core functionality such as security, session management, and accessibility. You cannot opt out of these cookies as the website would not function correctly without them.
| Name | Purpose | Duration | Type |
|---|---|---|---|
| carecompliant_session | Maintains your session while using the application | 2 hours | Essential |
| XSRF-TOKEN | Protects against CSRF attacks | 2 hours | Essential |
| cookie_consent | Remembers your cookie choice (stored in your browser's local storage rather than as a cookie) | Until you clear your browser data | Essential |
Analytics cookies
We use Plausible Analytics, a privacy-focused analytics service, to understand how visitors use our website. Plausible does not use cookies and does not collect any personal data. It provides us with aggregate information about page views and visitor counts without tracking individuals.
We also use Google Analytics 4 (delivered through Google Tag Manager) and Hotjar to understand how visitors use our website. Hotjar provides heatmaps and session recordings that show how visitors interact with our pages. These services set cookies, but only if you accept them through our cookie banner:
| Name | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Distinguishes visitors for Google Analytics | 2 years | Analytics |
| _ga_* | Maintains session state for Google Analytics | 2 years | Analytics |
| _hjSessionUser_* | Identifies a returning visitor for Hotjar | 1 year | Analytics |
| _hjSession_* | Holds current session data for Hotjar | 30 minutes | Analytics |
Advertising cookies
We use Meta Pixel to measure the effectiveness of our advertising on Meta platforms such as Facebook and Instagram. It sets the following cookie, but only if you accept cookies through our cookie banner:
| Name | Purpose | Duration | Type |
|---|---|---|---|
| _fbp | Identifies browsers for Meta advertising measurement | 3 months | Advertising |
What happens if you decline
If you decline cookies through our banner, no analytics or advertising cookies are set, and Meta Pixel and Hotjar are not loaded at all. Our Google tags operate under Google consent mode, which means they still send limited, cookieless signals to Google: the page address you visited, the referring page and basic browser and device information. Advertising click identifiers are redacted from these signals. Google uses this data to produce aggregate, modelled measurement rather than to identify or profile you.
Preference cookies
These cookies remember choices you make to improve your experience:
| Name | Purpose | Duration | Type |
|---|---|---|---|
| theme_preference | Remembers your light/dark mode preference | 1 year | Preference |
| dismissed_notices | Remembers notices you have dismissed | 30 days | Preference |
Third-party cookies
If you accept analytics and advertising cookies, the third-party services listed above (Google, Meta and Hotjar) set cookies in accordance with their own privacy policies: Google, Meta and Hotjar. Plausible Analytics does not use cookies.
If you access our application through integrations with third-party services, those services may set their own cookies according to their own cookie policies.
Managing cookies
Most web browsers allow you to control cookies through their settings. You can:
- View what cookies are stored on your device
- Delete all or specific cookies
- Block all cookies or cookies from specific sites
- Set your browser to notify you when a cookie is set
Please note that blocking essential cookies may affect the functionality of our website and application.
You can also change the choice you made in our cookie banner at any time. Clearing your browser's stored data for our website removes your saved choice and the banner will appear again on your next visit.
For more information about managing cookies in your browser, visit your browser's help pages or allaboutcookies.org.
Changes to this policy
We may update this cookie policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We encourage you to review this page periodically for the latest information.
Contact us
If you have any questions about our use of cookies, please contact us at:
Email: [email protected]