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Terms of service

Last updated: 23 February 2026 · Version 1.0

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the CareCompliant platform, website, and related services (collectively, the "Service") provided by DARRAA LTD, a company registered in England and Wales under company number 16152779 and trading as CareCompliant ("we", "us", "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Service description

CareCompliant is a governance and compliance platform designed for UK care providers across every CQC-registered service type, including domiciliary care, residential homes, nursing homes, supported living, learning disability services, and day services. The Service helps organisations manage staff compliance, training records, incidents, risk assessments, policies, audits, and CQC inspection readiness.

Important: CareCompliant is a governance tool. It does not provide care management, clinical decision support, rostering, or payroll services. The Service does not replace professional judgement or regulatory advice.

3. Account registration

To use the Service, you must:

  • Create an account with accurate and complete information
  • Maintain the security of your account credentials
  • Be at least 18 years old
  • Have authority to bind your organisation to these Terms

You are responsible for all activities that occur under your account. Notify us immediately if you suspect unauthorised access to your account.

4. Acceptable use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service in any way that violates applicable laws or regulations
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorised access to any part of the Service
  • Interfere with or disrupt the integrity or performance of the Service
  • Use the Service to store or transmit content that infringes intellectual property rights
  • Resell, sublicense, or provide access to the Service to third parties without our consent
  • Use automated systems to access the Service in a manner that exceeds reasonable use

5. Subscription and payment

Subscription plans

The Service is provided on a subscription basis. Details of available plans, pricing, and included features are available on our website. We may modify pricing with 30 days' notice.

Payment terms

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are in GBP and exclusive of VAT where applicable
  • Payment is due on the billing date shown in your account
  • We use third-party payment processors (e.g., Stripe) to handle payments securely

Failed payments

If payment fails, we will attempt to collect payment again. If payment remains outstanding for 14 days, we may suspend access to the Service. Access will be restored upon successful payment.

Refunds

Annual subscriptions may be eligible for a pro-rata refund if cancelled within the first 30 days. Monthly subscriptions are non-refundable. Contact us at [email protected] for refund requests.

6. Data ownership and licence

Your data

You retain all rights to the data you upload to the Service ("Your Data"). You grant us a limited licence to host, store, and process Your Data solely for the purpose of providing the Service to you.

Data export

You may export Your Data at any time through the Service's export functionality. Upon termination, we will make Your Data available for export for 30 days before deletion.

Anonymised data

We may use anonymised, aggregated data that does not identify you or your organisation to improve the Service, generate benchmarks, or for research purposes.

7. Intellectual property

The Service, including its design, features, code, documentation, and trademarks, is owned by DARRAA LTD and protected by intellectual property laws.

We grant you a limited, non-exclusive, non-transferable licence to use the Service for your internal business purposes during your subscription term.

You may not copy, modify, distribute, sell, or lease any part of the Service, or reverse engineer or attempt to extract the source code.

8. Service availability

We aim to provide reliable access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice where possible)
  • Emergency maintenance or security updates
  • Factors outside our reasonable control

9. Limitation of liability

To the maximum extent permitted by law:

  • The Service is provided "as is" without warranties of any kind, express or implied
  • We do not warrant that the Service will meet your specific requirements or achieve particular outcomes
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the fees you paid in the 12 months preceding the claim

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Indemnification

You agree to indemnify and hold harmless DARRAA LTD, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • The content of Your Data

11. Termination

By you

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period.

By us

We may suspend or terminate your access to the Service immediately if:

  • You breach these Terms
  • Payment remains outstanding after reasonable notice
  • Required to comply with law or court order
  • Your use poses a security risk to the Service or other users

Effect of termination

Upon termination, your right to use the Service ends immediately. We will retain Your Data for 30 days to allow export, after which it will be permanently deleted unless required by law.

12. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before they take effect.

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service before they take effect.

13. General provisions

Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Entire agreement

These Terms, together with our Privacy Policy and any order forms or service agreements, constitute the entire agreement between you and DARRAA LTD.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms to an affiliate or successor.

14. Contact us

For questions about these Terms of Service, please contact:

DARRAA LTD (trading as CareCompliant)
Registered in England and Wales, company number 16152779
Email: [email protected]